FAQs
Coronation Platform FAQs
How do I get started with Coronation Wealth?
Getting started is simple. Download the app, complete the registration, and verify your identity. Once your account is set up, you can start exploring investment options and making trades.
What kind of investments can I make with Coronation Wealth?
You can invest in stocks, mutual funds, and other financial instruments. Detailed information, including performance history and risk profiles, is available for each option.
Is my money safe on Coronation Wealth?
We prioritise security by using advanced encryption and robust measures to protect your financial information. Your investments are held in secure custody accounts.
How do I contact customer support?
Our support team is available via the chatbot on the portal, by email at marine@coronationinsurance.com.ng, or by phone at +234 1277 4500.
What types of Marine Insurance do you offer?
We offer tailored solutions, including:
- Cargo Insurance: Protects your goods in transit.
- Hull Insurance: Covers damages to your vessel.
- Marine Liability Insurance: Protects against legal claims arising from maritime accidents.
- Freight Insurance: Covers losses from delayed or damaged shipments.
What information do I need to get a quote?
We will need details about your cargo, transportation mode, value of your goods, and coverage requirements to tailor your policy accurately.
What are the different coverage options available?
Our marine insurance policies offer various coverage options to suit your business requirements. You can choose from:
- All Risks (ICC A): Provides comprehensive coverage for most losses and damages.
- Specific Risks (ICC C): Covers perils like fire, shipwreck, or stranding.
- Named Perils: Offers coverage for a predefined list of perils.
Is there a deductible for claims?
Yes!, the deductible amount depends on the policy and coverage. This is the portion of the loss you are responsible for before insurance applies.
What types of insurance claims can be processed through the Digital Claims Portal?
Our digital claims portal handles various claims, including motor vehicle, home insurance, and personal accident claims. We are continually expanding the types of claims that can be processed through the portal.
What documents are required to file a claim?
Generally, you’ll need proof of insurance, incident details, and supporting documentation such as photos or repair estimates. A detailed checklist of required documents is available on the portal.
How do I track the progress of my claim?
You can easily track your claim progress through our online portal, where you will receive regular updates on its status, including any required actions on your part.
What is the claims settlement process?
After submitting your claim, our team will review it. Upon approval, the settlement will be processed according to your policy terms, and you will be notified of the outcome.
How do I transfer funds between accounts on Coronation Mobile?
Log in to the app, select the transfer section, choose the source and destination accounts, and enter the transfer amount. Confirm to complete the transaction.
How do I pay bills online?
Paying bills through our online banking platform is convenient and secure. Add your billers to your payee list, input payment details, and schedule or make immediate payments. You can also set up recurring payments for regular bills.
What is the security process for online banking?
We use advanced encryption and recommend strong passwords, two-factor authentication, and monitoring account activity to safeguard your information.